Join our team as a Customer Success employee

The commercial team of DCA Market Intelligence is looking for a new colleague! Are you excited about happy customers and do you enjoy building new contacts and being able to lend a helping hand? Then this vacancy is for you!

Who are we?
DCA Market Intelligence provides price and market information for entrepreneurs in the Food and Agri sector. We distribute this information through Boerenbusiness.nl, Foodbusiness.nl, DCAmarketIntelligence.com, and Farmerbusiness.com. We do everything in-house: we develop our websites and tools ourselves, have our own sales and marketing team, a team of market experts, and customer service. With this relatively small team, you know all your colleagues and the lines of communication are short. This way, we have maximum influence on the results.

What will you be doing?
You will work closely with colleagues from Marketing and Customer Service. Actively maintaining contact with (potential) customers and ensuring upselling are among your most important tasks. You can explain to the customer like no other why our market information is essential and you see commercial opportunities. In doing so, you reach out to customers to understand their needs and respond directly. This way, you ensure happy customers who also remain customers.

Listening and asking questions are essential to understanding customer needs. Clear communication and keeping your promises are very important in this. Therefore, you know how to come across professionally both orally, by phone, and in writing. Are you looking for a position with freedom, where you are responsible for your own success? Then you are in the right place!

Who are we looking for?

• You are independent, entrepreneurial, and quick in communication
• You work and think at an HBO or WO level
• You preferably have experience in a similar role
• You have good communication skills. You easily start a nice conversation where you can identify commercial opportunities, whether by phone, online, or in person
• You are precise and keep to agreements
• You enjoy creative thinking, campaigns are devised and created together with Marketing
• You know how to handle challenging questions
• You speak and write good Dutch and English

What do we offer you?

• A close-knit and experienced team
• We often work at the office in Lelystad (cozy and convenient!), but also regularly work from home so you can combine private and work life
• An attractive salary that matches your experience and abilities: indication €2,500 to €4,000 per month gross (32-40 hours per week)
• A modern workplace. Our office is easily accessible by public transport and by car with plenty of parking space
• Our company provides a good pension scheme, so you are prepared for the future
• Ambitious? We offer plenty of room for that. In addition to coaching by experienced team members, there is the opportunity to further develop your talent with training and guidance

Interested? Get in touch with us!
Would you like to know more about this position? Please contact Tim Vrolijk at +31 (0)320 - 269 527. We would appreciate receiving your application by email at t.vrolijk@dcami.com.